RETURN POLICY

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In the event you are not satisfied with your purchase for any reason, you may return it to us for an exchange or refund.

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Returns must be requested within 14 days of receipt of the goods. All returned items must be in new and unused condition and returned at your own cost. Goods must be returned in the original packaging. When the return is approved by our customer support, we must receive the item within 28 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.

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Return Process

 

To return an item, please email us at joanna_ajnayoga@ajnayoga.ch and we will provide you with a confirmation number. After receiving the confirmation number, place the item securely in its original packaging, and mail your return to the following address:

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Tzoanna Karanika

Attn: Returns Confirmation Number#

Sagenriet 3

8853 Lachen

Schwyz

Switzerland

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Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

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Refunds

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After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

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For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.    

   

Questions

 

If you have any questions concerning our return policy, please contact us at joanna_ajnayoga@ajnayoga.ch

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